Bay River Builders

Our customer care is designed to be as transparent as possible, putting you easily in touch with the information you desire. Your sales representative works directly with you from selections through settlement, and even attends your pre-construction meeting. After move-in our fully staffed and experienced customer service department will ensure that our customer care continues to exceed your expectations.

 

WE WROTE THE BOOK ON SERVICE.

Imagine having all the information you need about your new home in a single place. Because knowledge is power, we provide full information in our Home Owners manual located in "Congratulations on the purchase of your new home". Here you will learn about the features, materials and finishes in your new home, as well as answers to your questions about our customer service policies and warranty protection.

 

We feature comprehensive warranty protection for every home we build. Learn about our one year warranty covering all elements of your new home, our two year warranty covering the systems of your home, and our ten year warranty covering the structural elements of your home in our New Home Warranty Manual. These are backed by a six month warranty inspection of your home and a one year drywall inspection.